Refund Policy

New Surplus members may request a refund of their first membership payment within 14 calendar days of the original purchase.

How to request one

Email hello@liveinsurplus.com from the address connected to your membership. Include “Refund request” in the subject line.

Renewals

Renewal payments are generally non-refundable. Cancel before your next billing date to prevent another charge. If a duplicate or clearly erroneous charge occurs, contact us promptly so we can review it.

Referral adjustments

If a referred purchase is refunded, disputed, or found to be ineligible, related referral credits may be reversed.